Supplier Grievance Process

Supplier Grievance Process

Any supplier who believes they have a grievance concerning their experience with the Intalere competitive contracting process may file a grievance in writing within 30 days of the announcement of the award by sending an email to the appropriate contract manager stating the reasons for the grievance with copies to:

Intalere will acknowledge receipt of grievance immediately and provide a detailed response within 90 days. Included in the response will be the following information:

  • Major elements which were considered in the final selection
  • Rationale for final decision

In the event that this review indicates that the appropriate contracting processes were not followed by the Intalere contracting team, the Intalere Chief Contracting and Compliance Officers will identify, in their sole discretion, a course of action, which may or may not include re-evaluating the award decisions.