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Success Stories

Intalere is focused on creating and enhancing value for our partners. We’re here to make your spending smarter, your processes faster and your care better—so you can make the communities you serve healthier. Read our success stories to discover the many ways we help elevate the health of healthcare organizations.
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Featured Patient Health Success Stories

Blount Memorial Hospital

The Challenge
Blount Memorial, a community-owned, nonprofit hospital in East Tennessee, needed to improve operational efficiency to better support the growing local community.
The Solution
Engage with the Intalere Nutrition Team to conduct an on-site foodservice assessment and related consulting, run benchmarking and create a comprehensive recommendations report.
The Result
Set the foundation for the sustainable success of Blount Memorial’s foodservice operations, increasing local vendor involvement, achieving transparent pricing and creating new revenue opportunities.
“Intalere has brought us a suite of very high-level services that are easy to use, high quality and always customer focused.” – Jonathan Dean, Director of Food and Nutrition, Blount Memorial Hospital

Hospice by the Bay

The Challenge
Hospice by the Bay (HBTB), the nation’s second oldest hospice facility, needed to reduce its high per-patient daily costs and navigate some significant reimbursement cuts.
The Solution
Engage Intalere (through affiliate Health Resource Services) in cost reduction and standardization initiatives.
The Result
HBTB saved more than $1.3 million in overhead costs by centralizing purchasing, reducing per-patient daily costs to $193 and providing financial stability in uncertain economic times.
“Working with Intalere and centralizing purchasing, the cost savings on day-to-day purchases was amazing. As we form alliances with other hospices in the area, we are spreading the word about everything they have to offer.” – Controller, Hospice by the Bay

Virginia Mason

The Challenge
Virginia Mason, a nonprofit regional healthcare system, needed its staff to comply with Joint Commission standards regarding proper isolation gown attire, despite comfort issues with the standard issue isolation gown.
The Solution
Reach out to Intalere partner AMD-Ritmed to create an updated isolation gown that’s compliant, functional and comfortable.
The Result
Set a new standard for isolation gowns. The gown inspired by Virginia Mason is now patented and available to Intalere members and others nationwide with the Assure Wear and the VersaGown with Flexneck Set a new standard for isolation gowns. The gown inspired by Virginia Mason is now patented and available to Intalere members and others nationwide with the Assure Wear and the VersaGown with Flexneck technology.
“I connected with AMD-Ritmed, which was able to create a product our staff was willing to wear. Compliance is no longer an issue. The gown is comfortable, breathable and provides the protection we need.” – Lynn Bailey, RN Clinical Product Review Specialist, Virginia Mason Medical Center

BYU Student Health Center

The Challenge
To better serve students and their families, the BYU Student Health Center needed to reverse reimbursement loss across its pharmacy benefit management business.
The Solution
Partner with Intalere Advisory Specialists to undergo an assessment and identify opportunities for strategic solution implementation.
The Result
Adjusted hours of operation to minimize overstaffing and inefficiencies, engaged with an outside vendor to manage pharmacy operations and renegotiated the pharmacy benefit model, enabling the BYU Student Health Center to reduce costs, enhance efficiencies and rebuild financial sustainability.
“It’s never a question of size of facility or amount of the fee that the project will generate—the level of service from Intalere is always high. My challenge is always the most important thing to them.” – Brad LeBaron, Administrative Director, BYU Student Health Center

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Featured Population Health Success Stories

West Virginia Aging Services Provider Engages Intalere Nutrition Program to Reduce Costs on Vital Meal Services for Area Residents

The Challenge
Putnam County Aging Services was incurring steadily climbing costs in nutrition (and other areas).
The Solution
Engage with the Intalere Nutrition Solutions team for cost reduction on raw food costs, opening up opportunities to explore savings in other areas of the provider’s operation.
The Result
Reduced costs in nutrition operations, fuel spending, building maintenance and other areas where group purchasing contracts have been utilized.
“The bottom line is we are saving money in every aspect where we are using Intalere. That is an incredible benefit, especially in the case of smaller, non-profit providers, where resources can be severely limited.” -Jenni Sutherland, Executive Director, Putnam County (West Virginia) Aging Services

Featured Financial Health Success Stories

Yakima Valley Memorial Hospital

The Challenge
Yakima Valley Memorial Hospital is a community hospital that needed to make its accounts payable process (AP) more efficient and desired to simultaneously explore new revenue streams.
The Solution
Engaged with Intalere after a regional conference and asked for assistance in automating AP invoice payments.
The Result
Intalere supplier CPS Payments helped Yakima Valley Memorial Hospital increase back office efficiency, increase vendor participation and enhance rebate opportunities—uncovering $13,000-$14,000 per month in savings.
“In addition to the savings and efficiencies realized, the facility is receiving $13,000-$14,000 per month in rebates and hopes to reach up to $300,000 in rebates annually as vendors continue to be added. Implementing this solution has been a positive on so many levels.” – Evan Casteel, Senior Manager, Materials Management and Organizational Decision Support, Yakima Valley Memorial Hospital

Hospice by the Bay

The Challenge
Hospice by the Bay (HBTB), the nation’s second oldest hospice facility, needed to reduce its high per-patient daily costs and navigate some significant reimbursement cuts.
The Solution
Engage Intalere (through affiliate Health Resource Services) in cost reduction and standardization initiatives.
The Result
HBTB saved more than $1.3 million in overhead costs by centralizing purchasing, reducing per-patient daily costs to $193 and providing financial stability in uncertain economic times.
“Working with Intalere and centralizing purchasing, the cost savings on day-to-day purchases was amazing. As we form alliances with other hospices in the area, we are spreading the word about everything they have to offer.” – Controller, Hospice by the Bay

Madison Memorial Hospital

The Challenge
Madison Memorial Hospital’s manual system required each director to submit new supplies and medications into a central chargemaster and led to the writing off of thousands of dollars due to errors.
The Solution
Implement an automated software system powered by Intalere partner Craneware’s Chargemaster Toolkit® and Pharmacy ChargeLink solutions.
The Result
Pinpointed 140 items that had a higher unit cost than the amount charged on Medicare and 647 line items in the chargemaster that had never been billed out, resulting in an annual ROI opportunity of Pinpointed 140 items that had a higher unit cost than the amount charged on Medicare and 647 line items in the chargemaster that had never been billed out, resulting in an annual ROI opportunity of $327,658 .
“It was quite unique how the Craneware software was able to take the purchase files from the pharmacy department and compare this to the revenue files from our information services vendor. This comparison showed the flaws in our previous manual system and allowed us to see that we had billable items that we thought were being billed out, but they were not.” – Dorsie Sullenger, Director of Pharmacy, Madison Memorial Hospital

The Oregon Clinic

The Challenge
The Oregon Clinic needed to solve procurement issues brought about by rapid growth and to address the supply needs of a network that includes more than 1,000 employees across 26 clinics.
The Solution
Partner with Intalere supplier IOS to implement the ENVI Materials Management Information System, which focuses on GPO contract compliance and automates medical procurement and support for all clinics.
The Result
Realized more than $1.3 million in savings by centralizing and automating procurement, improving efficiency and costs, and freeing up medical staff Realized more than $1.3 million in savings by centralizing and automating procurement, improving efficiency and costs, and freeing up medical staff resources.
“Key to the project success was the strong support we received from Intalere and IOS ENVI, as well as the willingness, once on board, of each clinic to work with and support the project.” – Joshua L. Bardfield, Supply Chain Services Manager, The Oregon Clinic

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Featured Caregiver Health Success Stories

Intalere Member Somerset Hospital Enjoys Continued Success Thanks to Labor Management Initiative in Partnership with Supplier Altius

The Challenge
Somerset Hospital, an acute care facility in rural Pennsylvania, was experiencing decreasing financial margins.
The Solution
Engaged Intalere supplier partner Altius Healthcare Consulting Group to conduct a labor management initiative aimed at properly aligning patient demand with staff utilization.
The Result
Paid hours per adjusted discharge were reduced and the number of FTEs were reduced through better management, attrition, effective scheduling and position control.
“Altius Healthcare Consulting Group’s labor management solution enabled Somerset Hospital to establish volume-adjusted staffing benchmarks for each department. Management now makes informed, data-driven decisions when considering requests for new or replacement positions. This has allowed us to sustain our productivity improvement that was gained since inception.” - Mark P. Frick, SVP of Human Resources, Somerset Hospital

Featured Operational Health Success Stories

Northern Arizona Healthcare

The Challenge
Northern Arizona Healthcare (NAH), the largest healthcare organization in northern and central Arizona, needed to address price discrepancies that resulted in increased costs and inefficiencies in vendor payments.
The Solution
Form a cross-functional team with Intalere and Cardinal Health to develop a best practice process focused on improving price match and days sales outstanding (DSO) rates in order to facilitate price accuracy and prompt payments.
The Result
Increased price matching to 98% and reduced DSO rate from 27 days to an average of 13 days, allowing NAH to maximize contract savings.
“The pricing accuracy project has reduced time spent working price exceptions and invoice problems and has helped reduce NAH’s medical supply costs. By ensuring contracted prices are kept in place, it ultimately helps ensure the patient is not overcharged for medical supplies.” – Ronda Wirth, Procurement Operations Manager, Northern Arizona Healthcare

Matheny

The Challenge
Matheny needed to reorganize and retrain its maintenance department—and address aging building infrastructure in its main hospital building.
The Solution
Engage Intalere and launch two major construction projects that completely replaced the HVAC system and 90% of the roofing systems of the main hospital.
The Result
Enhanced the efficiency of future projects with a new staffing model and improved facility management software.
“[Intalere has] been very professional and collaborative, giving us a great comfort level in developing a sustainable building plan going forward.” – Kathleen Powers, Vice President of Finance, Matheny

Saint Mary’s Home of Erie

The Challenge
A continuing care retirement community, Saint Mary’s Home of Erie needed to validate short- and long-term plans, establish best practices and identify “high impact areas” within the organization, including foodservice operations.
The Solution
Engaged with the Intalere Nutrition Team for on-site patient satisfaction and operational assessments, benchmarking to understand current levels of economic performance, related consulting and a comprehensive recommendations report.
The Result
Standardized purchases and operations across Saint Mary’s two facilities, received tactical recommendations for reducing foodservice costs and generating new revenue, and lowered the cost per resident day by nearly 17%.
“We now know what we can correct. It’s exciting. We have concrete goals to work toward and a true path forward.” – Allen Bonace, President and CEO, Saint Mary’s Home of Erie

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