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Supplier Grievance Process

Any supplier who believes they have a grievance concerning their experience with the Intalere competitive contracting process may file a grievance in writing within 30 days of the announcement of the award by sending an email to the appropriate contract manager stating the reasons for the grievance with copies to:

Intalere will acknowledge receipt of grievance immediately and provide a detailed response within 90 days. Included in the response will be the following information:

  • Major elements which were considered in the final selection
  • Rationale for final decision

In the event that this review indicates that the appropriate contracting processes were not followed by the Intalere contracting team, the Intalere Chief Contracting and Compliance Officers will identify, in their sole discretion, a course of action, which may or may not include re-evaluating the award decisions.

 

Intalere Compliance Hotline
If you have a concern regarding ethical behavior at Intalere, please call our compliance hotline at 877-888-0002. Your call can remain anonymous. 

 

Contact us today to learn more about these and other supplier benefits and resources.

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Our Impact

BYU Student Health Center

It’s never a question of size of facility or amount of the fee that the project will generate, the level of service from Intalere is always high. My challenge is always the most important thing to them.

Brad LeBaron, Administrative Director, BYU Student Health Center

Virginia Mason

Becoming an Intalere supplier was the easiest step of this engagement. Both of our organizations continually look for opportunities to provide new technologies, products and services for healthcare providers. This shared philosophy helped to solidify our partnership.

Scott Hall, National Sales Manager, AMD-Ritmed

Oregon Imaging Centers

The biggest thing is that it was just easy. They worked for us to make this happen…

Justin Thomas, Director of Human Resources, Oregon Imaging Centers